Regtech Pioneer Believes Adaption Is Accelerating
By Justin Dullum Jo Ann Barefoot has been doing a lot of globetrotting lately. Since being named the first female Deputy Comptroller of the Currency in 1978, Barefoot launched a career in the private...
View ArticleFour Back Office Requirements for Community FIs to Recapture Commercial...
By Steve Bartels The ability for community financial institutions to recapture large commercial customer accounts from big banks has long been hampered by the strain on back-office resources. The lack...
View ArticleBanks Are Missing an Opportunity to Double-Down on Data
At my day job, I’ve always tried to hammer home to community banks and credit unions that data is the key to customer service. Specifically, utilizing customer engagement data points across all...
View ArticleBest Practices in Banking Vendor Management
By Scott Sargent For the past several years, federal regulators have targeted vendor management risk as one of their top regulatory priorities. The growing reliance on third-party service providers is...
View ArticleWho Best Drives Payment Method Innovation?
Financial institutions vs. tech organizations By Mark Coronna Twenty years ago, payment innovation was driven by a combination of two large member organizations: Visa and American Express. A closer...
View ArticleUnderstanding Behaviors Leads to Informed Predictions
By Michael Kiella In the future, it is predicted that bankers with the best understanding of behaviors and emotions will create a new landscape for personal banking. Understanding that delicate...
View ArticleVideo Technology Puts High-Touch in Digital Banking
By Alaina Webster In 1981, The Buggles put MTV on the map as their song,“Video Killed the Radio Star,” became the first music video to air on the now legendary network. Entertainers, who at that time...
View ArticleTech Barrier Fading Fast
A deeper dive on ITMs By Katy Koch Campbell With restaurants increasingly giving customers the option to order food through touch screens, airline allowing people to do self-service check-ins, and...
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